One scheduler. All the edge cases.
Custom dispatch software for multi-crew, multi-location operations. Drag-drop scheduling, capacity planning, customer-facing booking — replacing three subscriptions with one tool that actually fits. Shipped to your infra, priced per project.
Build for the worst day.
Off-the-shelf schedulers die when reality shows up — a crew calls out, a customer reschedules, a job runs long, a truck breaks down. We design the system around those days, not the happy path. Pairs with Internal CRMs so dispatch and the sales pipeline stay in sync.
Capacity modeling
Every crew, location, skill, and service window mapped. When demand shifts, the system tells you where you have slack and where you're about to break.
SKILL MATCHING · TIME-WINDOW RULES · CAPACITY HEATMAP
Drag-drop dispatch
Move a job to another crew or time block with one drag. Conflicts flash red. Customer gets auto-notified if the change affects them. Keyboard shortcuts for the dispatchers who live in this UI.
REAL-TIME CONFLICTS · AUTO-NOTIFY · KEYBOARD-NATIVE
Customer-facing booking
Branded booking page that only shows real availability — it knows your crew capacity, travel time, and service type. No more "let me check and call you back."
REAL AVAILABILITY · TRAVEL-TIME AWARE · BRANDED
Booking works best wired to your lead sources. Most clients pair this with Voice Agents and Chat & SMS Agents — the AI books directly into the scheduler without dispatcher intervention.
Dispatch, demand, dashboards.
Dispatcher UI, customer booking, capacity rules, reminders, route planning, and manager reporting — in one system your team actually wants to open.
Dispatcher UI
Calendar view, map view, list view. Filter by crew, location, status, service type. Drag to reassign, right-click for context actions, bulk-update with a selection.
Multi-location
Separate service areas, crew pools, and timezone rules per location. Shared customer database. Roll-up reporting at HQ.
Reminders & comms
Auto SMS + email reminders at your cadence. Two-way — customer can reply "reschedule" and the agent handles the flow.
Route optimization
For multi-stop crews: auto-order jobs to minimize drive time. Respects time windows, fuel stops, and mandated breaks.
Capacity rules
Max jobs/day per crew, travel-time buffers, blackout dates, skill-based matching. Rules live in the admin UI — your ops lead tweaks them, not us.
Reporting
Crew utilization, on-time %, reschedule rate, revenue per slot. Exports to your Operations Dashboards for leadership reporting.
Want scheduling + CRM + portals as one system? That's the full SAAS Builds cluster — or step back to The LeadFlow System to see where custom software fits.
Straight answers.
The six questions we hear on every scheduling build call. If it's not here, ask us.
Why not use ServiceTitan, Housecall Pro, or Jobber?
They're great for 1–2-location businesses with vanilla workflows. They start breaking when you need multi-brand routing, custom skill-matching, service-area exceptions, or deep integrations with your CRM and AI agents. If your dispatchers spend their day in a workaround, you've outgrown the off-the-shelf tool.
Can I migrate my existing data?
Yes. We pull jobs, customers, crews, and history from whatever system you're on today — CSV import, API, or direct database dump. We validate, clean, and parallel-run for 30 days before cutover so no job falls through the cracks.
How long to launch?
Four to eight weeks. Simple single-location with 5–10 crews ships in four; multi-location with complex skill matching and custom routing runs eight. Discovery (2 wk) decides which tier. Both are fixed-price.
Does it work on mobile for crews in the field?
Yes. Progressive web app for crews — they install a "to your home screen" shortcut and it works offline with sync when they reconnect. Job details, route navigation, photo upload, customer signature capture. No native app store submission required.
How does it handle no-shows and reschedules?
Configurable cancellation fees and reschedule windows per service type. Auto-rebook flows with Outbound Recovery AI for no-shows. Policy enforcement at the booking page so customers can't book outside your rules.
What about payments?
Stripe native. Deposits, full prepay, or pay-at-service. Tipping, taxes, refunds, and saved cards. We never touch card data — Stripe handles PCI. Per-service and per-crew pricing rules in the admin UI.
Kill the scheduler shuffle.
Bring the 3 scheduling tools you're stitching together — we'll scope one custom system that handles every edge case.