Chat. Text. DM. One agent.
AI agents that live on every text-based channel — web chat, SMS, Messenger, Instagram DMs, Google Business messages — as one conversation thread per customer, written in your voice. For the 80% of leads who never pick up a phone.
One agent. Every channel.
Most chatbot deployments fall apart because each channel has its own bot, its own voice, its own memory. We run one conversation brain across all of them — so a customer who starts on web chat and continues over SMS never has to repeat themselves. Pairs naturally with Voice Agents for the calls that do come in.
Unified thread
Every message on every channel writes to the same conversation object. The agent remembers context across days, devices, and channel hops.
CROSS-CHANNEL MEMORY · DEDUPED BY PHONE/EMAIL
Written in your voice
Tone model trained on your existing customer emails and texts. Handles slang, emoji, and the casual register your customers actually use.
TONE CALIBRATION · 50-SAMPLE TRAINING SET
Seamless human handoff
When the agent escalates, your team picks up in the same thread with full context. No "can you repeat what you told the bot" moments.
SHARED INBOX · @MENTION ESCALATION · TYPING INDICATORS
Most clients pair chat with Outbound & Recovery for leads that go cold, and Booking & Calendar Sync so the agent can close the loop with a confirmed appointment.
Every text channel your customers use.
Not just a web chat widget. A production agent across every text-based channel, with unified inbox, CRM write-back, and admin controls your team actually uses.
Web chat widget
Custom-styled, mobile-friendly, loads in under 50ms. Typing indicators, read receipts, proactive prompts when a visitor hits key pages.
Two-way SMS
A2P 10DLC registered, compliant with TCPA and STOP/HELP handling. Twilio or Bandwidth carrier. Works with your existing business number.
Messenger & Instagram DMs
Meta-approved business integration. Handles post comments that start a DM, story replies, and product inquiries.
Google Business messages
The "Chat with us" button on your Google Business Profile. Strong intent — these users are on your map pack already. Pairs with GBP.
Unified inbox
One dashboard for every channel. Agents respond, supervisors reassign, managers read transcripts. Slack notifications on escalations.
CRM write-back
HubSpot, Salesforce, GHL, Jobber — every conversation logs with qualified-lead record, tags, and transcript attached.
Want chat + voice + outbound as one AI workforce? That's the full AI Agents cluster — or see how it combines with ads and SEO in The LeadFlow System.
Straight answers.
The six we hear on every chat demo. If it's not here, ask us.
What's the containment rate?
Across our book, the agent handles 78% of inbound chats end-to-end without a human. The remaining 22% escalate to a human with full context. Containment is the wrong north-star metric, though — what you want is booked-appointment rate, and the agent outperforms humans there because it replies in under 15 seconds, every time.
How do you handle SMS compliance?
A2P 10DLC registration, per-carrier throughput rules, TCPA-compliant opt-in wording on every capture form, and automatic STOP/HELP/UNSTOP handling. Any message we send goes through a compliance gate before it hits the carrier.
Can the agent handle Spanish and other languages?
Yes — 14 languages natively, with automatic detection on first message. It responds in whatever language the customer wrote in. Your team gets the translated transcript in the unified inbox.
How is this different from Voice Agents?
Voice Agents handle the phone channel. Chat & SMS handles text. Most clients run both because a single customer will bounce between — they fill a web form, we text them, they call us back, we DM them on Instagram. One agent brain keeps that whole thread coherent.
What if my website already has a live-chat tool?
We can replace it or run alongside it. If you're on Intercom, Drift, or Zendesk, we integrate so your human team keeps their existing workflow — the AI just picks up the first reply and escalates when needed. Migration typically saves $300–$2k/mo in chat-tool fees.
How long to launch?
Three business days for a single channel (web chat is typical). Five for a multi-channel launch with SMS registration. The SMS A2P 10DLC carrier approval process adds 5–10 days but runs in parallel — you're live on chat while SMS registration completes.
Watch it book a real lead.
15 minutes. We give you the demo chat widget trained on a sample business. Submit a lead and watch it qualify, book, and sync in under a minute.